Joan-Marie Moss
405 S Home #201 Oak Park IL 60302
312-238-9579
j-m@creativeoptions.com
http://www.CreativeOptions.com

Profile

Communications Professional: proven abilities in both Internet and traditional media. Technology savvy leader with a track record of effective development of b2b, b2c and internal communication products that support and enhance the corporate image and effectiveness of professionals and businesses.
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Joan-Marie Moss & Associates, Ltd. 1990-Present

Owned, operated and managed business working as a Project Manager, Technical and Business Writer for businesses and professionals such as Elocin.net, Modis/EDS, Sapphire/Ricardo, Gateway, Southwestern Woman, Barry Feig’s Center for New Products Success, Oakton Community College, womansdrugstore.com, DuPage Daily Herald, Press Publications, Oakton Community College, PADS and others.

Communications

• Designed and created online help manual and assisted with development of printed user manual for medical device currently in development.
• Developed and maintained 12 print technical user manuals working with ten programmers/engineers; created and managed 3 WebHelp and HTML Online Help manuals for use in PC and UNIX environments for Automotive Engineering firm using RoboHelp, Word, Adobe Acrobat and CorelDraw.
• Assisted Barry Feig, internationally acclaimed marketing guru, in writing and developing three books on Marketing.
• Co-authored The Chicago Entrepreneurs SourceBook
• Developed and oversaw the delivery of “Yuletide Reveries” an anthology including the work of 18 independent writers. Copyedited, wrote front matter and one chapter, handled and completed all design, layout and desktop publishing, coordinated with the graphic artist and the printer.
• Researched, wrote and presented oral reports that resulted in positioning two properties on the National Registry of Historic Places.
• Taught Business Communications at Oakton Community College.
• Planned, researched and wrote approximately 35 feature articles for Press Publications business section and approximately 60 local columns for DuPage Daily Herald.
• Advanced from proofreading, through production to editorial assistant at Pickwick Publishing.
• Served as Assistant Editor, editing, writing, desktop publishing and photographing for a 20-24 page local community newsletter that was published every other month for the Village of Bloomingdale; three newsletters for the Bloomingdale School District.
• Wrote, edited, desktop published and project managed various newsletters.
• Served as editorial consultant for the development and production of two successful self-published books.
• Developed, wrote and managed the production of a 10-minute video production for the sale of a commercial property.
• Spearheaded, planned and delivered Southwestern Woman, a free-distribution newspaper in Albuquerque, NM
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Public Relations

• Conducted media audit; wrote press releases for major database company and others.
• Conducted an international blitz for an environmental product online.
• Served as project manager in research of new products including focus groups and online searches.
• Planned and conducted the initial roll out planning for a WomansDrugStore.com.
• Planned, developed and created a newsletter/brochure that won a school referendum that had failed on two prior attempts.
• Planned and conducted public relations activities for an electronic bulletin board, which was to serve as a catalog of products for the SOHO market.
• Worked extensively with newspapers and community organizations to develop sterling public relations products.
• Participated in several trade shows and seminars as planner and presenter.
• Worked as co-presenter for a radio show directed to women entrepreneurs in Chicago and served as guest speaker on three other radio programs.
• Assisted in conducting Focus Groups and Ideation Projects
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e-Commerce

• Demonstrated capabilities in all above competencies while developing and maintaining http://www.CreativeOptions.com and its subdirectories, http://www.barryfeig.com and http://www.CreativeCarpeting.com . Also developed sites for handinstitute.com, carpaltunnel.net. All included securing domain names and setting up the host sites.
• Began working on internet when the web was in its infancy: working as part of a 2-man team developing a tbbs company catalog. Was responsible for working closely with the programmer and the company to develop corporate identity, electric bulletin board content and effective functioning of that SOHO-focused bulletin board.
• Served as project manager for WomansDrugStore.com initial setup, interfaced with the technicians, programmers and company with focus on image development, web site launch; and worked closely with programmers to ensure that database and shopping cart were consistent with corporate image. Brought that project from 6 weeks behind schedule to one week behind within 7 weeks.
• Developed a number of sites as sub directories of CreativeOptions.com and as individual stand-alone sites for real estate, insurance, medical, creative services and trades, legal, marketing, and recreational businesses
• Worked as technical support technician for Gateway and its customers in areas of tcp/ip, internet connectivity and hardware troubleshooting. While there, used company intranet extensively for research and served on the team committee responsible for developing its individual site.
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Management & Business Administration

• Demonstrated all above competencies while conducting business in day-to-day operations and production of myriad written assignments for J-M & Associates 1990-2000.
• Developed and wrote business plans for three distinct business ventures: Southwestern Women, J-M & Associates and Teen Cabaret.
• Directed and coordinated transition of condominium association to self managed status. Managed communications, oversaw and coordinated financial and landscaping projects while serving as Secretary of the Association.
• Led and facilitated programs for volunteers and professional peers in context of musical and association settings.
• Developed and conducted training programs in Business Communications and Public Relations at a local community college and a six-week long sales training program or new Real Estate licensees at a Phoenix Real Estate company.
• Participated on the Boards of Directors to oversee and guide the strategic development of a public service organization and a newspaper.
• Served as Secretary and Vice President of professional organizations such as Gallup NM Board of Realtors and Phoenix Dawnbusters Toastmasters.
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Representative Clients

Heinz CIO Field Office), Modis/EDS
Sapphire/Ricardo
womansdrugstore.com
DuPage Daily Herald
Press Publications
Oakton Community College
J-M & Associates

Joan-Marie Moss,GRI, Realtor Real Estate Broker, New Mexico and Arizona, 1977-1990
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Education

DePaul University (2 years undergraduate)
Ottawa University, Bachelors Degree Business Communications, 1990 GPA: 3.337
Focused Coursework: technical & business writing, management, public relations, marketing, negotiations, psychology, real estate

Selected Continuing Education

Lynda.com - Multitude of classes incl Macromedia, suite, CSS, DigitalPhotography
Realtors Institute Graduate (Realtor, Broker, GRI)
Technical Support Professional Certification
SET Program Certification, Elgin Community College
Toastmasters Leadership Program
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Electronic / Computer Expertise

HARDWARE
Pentium IV, HP Color LaserJet 1500L, Scanners, Digital Camera, Modems

OPERATING SYSTEMS
Windows XP, 95-98, NT, 3.1, MSDOS, UNIX (limited)

SOFTWARE
MS Office Suite 2003/2000/98 Suites, OpenOffice Suite 2.0, WordPerfect Suite 2002 and 6, PageMaker 5, Adobe Acrobat Publisher 7.0, Jasc Paintshop Pro, Corel Paint Shop Pro, Image Composer, Corel/Corel PhotoPaint, PhotoShop, ImageLab and various other graphics programs, ABC Flowcharting, Collage, L-Vue Pro, Technical Support for Gateway

ONLINE
ProComm Plus, Outlook 2003/2000/98, Barca, Outlook Express, Netscape Communicator 4.5-9.6, Internet Explorer 5-6.0, Eudora, FTP, tbbs. Tech Support: Gateway.net

HTML/WEBSITES DESIGN & CREATION
Macromedia Dreamweaver, RoboHelp/RoboHTML 2000-X5, FrontPage 2000-2003, HotDog/Sausage Webmaster, Anacrophobia, hand coding HTML/XML.
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PARTIAL LIST OF PUBLISHED CREDITS

WEB DESIGN, CONSTRUCTION, MAINTENANCE

* http://www.jyohe.com Management & maintenance 2004-7
* http://www.CafeLaguardiaWest.com Design & Setup 2006
* http://www.CreativeOptions.com Design, Writing, MJaintenance, Promotion ( except as noted by copyright) 1999-2007
* http://www.hotbuttonmarketing.net Design, Setup, Coaching 2006
* http://www.retreatsconnection.com Development, Management 2006
* http://www.Joan-Marie.com Design, Editing, Maintenance & Promotion 2004-7
* http://www.BarryFeig.com Design, Maintenance, Coaching 1999-2001
* http://www.chicagolakecondos.com Original Content Development 2004
* http://www.iwico.com Design, Editing, Maintenance 2006
* http://www.KairosUSA.com Design, Setup, Coaching 1999-2000
* http://www.CreativeCarpeting.com Design, editing, Maintenance, Promotion 2001-5

BOOKS
* Hot Button Marketing, Assist writing, editing, proofreading, editorial 2006
* Techniques of Songwriting, Michael Byers, Editorial, 2004
* Winning Marketing Strategies, Barry Feig, ghosted four chapters, 1999
* Yuletide Reverie, Bloomingdale Writers Workshop, authored front matter and one of 18 chapters. Planned & desktop published this book, 1993
* The Chicago Entrepreneur's Sourcebook, Co-Authored, Dearborn Financial Publishing, 1992
* Travel Alone and Love It, Sharon Wingler, served as editorial and project consultant, 1998
* My Thumb and I, ThumbCo, Inc., served as editorial and project consultant, 1997

NEWSLETTERS
* Kids On The Go Newsletter, 1995
* Bloomingdale Park District Referendum Newsletter, Dec. 1992
* The 13 Times, District Digest and Community Connection Editor, Writer and Public Relations person for Bloomingdale School District 13, 1991-1992
* The Village Almanac, 6 publications annually. Ass't editor, 1990-1994. Write, coordinate, design, desktop publish - continuous and ongoing bi-monthly publication ranging from 16-24 pages

NEWSPAPER FEATURES & COLUMNS
* DuPage Daily Herald, wrote bi-weekly column, various features and news reports, 1990-2000
* Press Publications, wrote feature articles for the business section, 1991-2000
* The DuPage Business Journal, contributing writer
* Pickwick Publishing, Asst. Editor, wrote features, news stories, society pages appearing in six local newspapers incl. Park Ridge Advocate, Morton Grove Champion, and Skokie Review, 1968-1971
* The Business Journal, 9/25/89

MAGAZINE FEATURES and SPECIALIZED PUBLICATIONS
* Generalization vs Specialization, Real Estate Business, 1991
* Creative Marketing, Real Estate Business, 1990
* Dyslexia: A Case For Cooperation, 1989
* Small Town USA, Real Estate today®, July/August, 1985
* “Automotive Industry” & “Conservation/Ecology” Career Overviews, Research Institute, 1991
* Promotional Video: Village of Bloomingdale Summer, 1992
* National Registry of Historic Places: Spearheaded & Implemented positioning of two properties on this prestigious listing

ADULT EDUCATION (CURRICULUM DEVELOPMENT & TEACHING)
* “Write Your Story”: Created Book and Classes Scheduled for 9/04 at Homewood Park District
* Back to Basics Communications, Oakton Community College, 1990-1998
* Public Relations: Competitive Edge for Small Businesses, Oakton Community College, 1992
* Copyediting, Oakton Community College, 1995-1998
* Intro to the Internet, Oakton Community College, 1997

RADIO
* Guest Speaker - Savvy Shopper Show - WFXW AM1480, 1997
* Guest Speaker - WJKL/FM 94.3 Elgin: Focus Northwest, 1992
* Guest Speaker - COD’s WDCB-FM - Advice for Women Entrepreneurs, Monthly, 1991-1992
* Guest Speaker - WWCN Radio, Albany, NY, 1986 (Back to Top)

CERTIFIED
Female Business
Enterprise

On this Page

Personal Profile

Communications

Public Relations

e-Commerce

Management
REAL ESTATE

Chronological Experience

Education

Electronic Experience

Partial List of Published Work

PRODUCTS & SERVICES

Writing

Editing

Coaching

Online Help

Websites

eBooks

eZines

Technical Manuals

Informational Articles

Content development

Public Relations

News Releases

Newsletters

Sales Letters

Non-Fiction

Some Samples
Can Be Found
in the Archives

More Info

www.Joan-Marie.com

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